Booking Terms & Conditions

Cambodian Travel Partner

These Terms & Conditions apply to all tour bookings made with Cambodian Travel Partner. By confirming a booking, the client (“you”) accepts these terms on behalf of all travellers included in the reservation.

Booking & Confirmation

A booking is confirmed only after we receive your completed booking form or written confirmation and the required deposit or full payment.

We will send an invoice or secure payment link by email. The invoice is valid for 14 days from the date issued. If payment is not completed within this period, we may recalculate the price based on current availability, exchange rates, and supplier costs.

Please check your itinerary, names, passport details, travel dates, hotel category, and inclusions carefully when you receive the confirmation. Notify us immediately of any errors.

Payment Conditions

To confirm a reservation, a deposit of 30% of the total tour price is required.
The remaining balance must be received at least 45 days before departure.

If the balance is not received by the due date, we reserve the right to cancel the booking and apply the cancellation charges stated in the Cancellation by the Client section.

For bookings made less than 45 days before departure, full payment is due immediately upon confirmation.

All payments must be made in the currency stated on the invoice. Bank transfer fees, credit-card charges, and any intermediary bank charges are payable by the client.

Price Changes

Tour prices are based on current market conditions, exchange rates, hotel rates, transport costs, government taxes, and supplier prices at the time of quotation.

We will make every reasonable effort to maintain the confirmed price. However, we reserve the right to adjust the price before departure if there is a significant increase in fuel costs, airline surcharges, transportation costs, government taxes or fees, exchange rates, or other costs beyond our control.

If the exchange rate changes by 5% or more before full payment is completed, we reserve the right to recalculate the invoice.

Any necessary price adjustment will be communicated clearly and, wherever possible, at least 14 days before departure. We will always aim to absorb minor increases and keep adjustments to a minimum.

Cancellation by the Client

All cancellation requests must be submitted in writing by email to info@cambodia-travelpartner.com. The cancellation date is the date we receive your written notice during our normal office hours.

The following cancellation charges apply, calculated as a percentage of the total tour price:

In addition to the above, any non-refundable payments already made to hotels, airlines, transport providers, guides, activity operators, or other suppliers may be charged to the client.

Where possible, we will provide written confirmation of any cancellation charges and refundable balance.

Cancellation or Changes by Cambodian Travel Partner

We will do our best to operate every tour as confirmed. However, we may need to modify or cancel arrangements due to circumstances beyond our reasonable control, including flight schedule changes, hotel overbooking, road closures, weather, natural events, government restrictions, safety concerns, or supplier cancellations.

If we must make a significant change before departure, we will inform you as soon as reasonably possible and offer a suitable alternative where available.

If no acceptable alternative is available and we cancel the tour for reasons within our control, any payments received for unused services will be refunded, less costs already incurred or committed to suppliers.

We are not responsible for delays, cancellations, or additional costs caused by airlines, hotels, transport providers, or other third-party suppliers.

Force Majeure

“Force majeure” means events beyond our reasonable control that could not have been avoided even with all due care. These may include war, civil unrest, terrorism, government action, travel restrictions, epidemics or pandemics, natural disasters, extreme weather, fire, floods, strikes, or serious transport disruptions.

If force majeure prevents us from providing the tour, we will offer a suitable alternative where possible, such as rescheduling, a future travel credit, or a refund of payments received less unrecoverable costs already paid or committed to suppliers.

We are not liable for compensation, additional expenses, or losses arising from force-majeure events.

Itinerary & Service Changes

Flight times, hotels, transport, guides, and other services are subject to availability and may change unexpectedly.

Where a change is necessary, we will do our best to provide services of a similar standard and keep disruption to a minimum.

Some itinerary changes may be outside our control, particularly those caused by weather, traffic, road conditions, flight delays, or local events.

Refunds for Unused Services

No refund or exchange can be provided for accommodation, meals, sightseeing, transport, entrance fees, guides, activities, or any other included service that is not used by the client.

This applies whether services are missed due to late arrival, early departure, illness, personal choice, airline delays, or other reasons outside our control.

If a service is cancelled by the supplier and a refund is received by us, we will pass on the recoverable amount to the client after deducting any applicable administrative costs.

Guides

Unless a fully escorted tour has been specifically requested and confirmed, local guides will be provided in each destination where a guided tour or activity has been booked.

Guide languages, availability, and licensing may vary by destination. We will confirm the guide language at the time of booking where possible.

Hotels & Check-In

Standard hotel check-in time is generally 2:00 PM, and standard check-out time is 12:00 PM. These times may vary by hotel.

Early check-in and late check-out are subject to hotel availability and may require an additional charge.

Hotel ratings, room categories, and facilities are based on local standards and supplier descriptions. We will always aim to match the confirmed hotel or provide a comparable alternative if necessary.

Travel Documents, Insurance & Health

Clients are responsible for holding valid passports, visas, travel insurance, vaccination or health documents, and any other documents required for travel.

We strongly recommend comprehensive travel insurance covering cancellation, medical expenses, emergency evacuation, lost luggage, and travel delays.

Cambodian Travel Partner is not responsible for denied entry, visa refusal, missed flights, or additional costs caused by incomplete or incorrect travel documents.

Client Responsibility

Clients must follow the reasonable instructions of guides, drivers, hotel staff, and local authorities for safety and operational reasons.

We reserve the right to remove a traveller from a tour, without refund, if their behaviour seriously endangers others, damages property, or disrupts the operation of the tour.

Liability

Cambodian Travel Partner acts as a tour organizer and booking agent for hotels, airlines, transport companies, restaurants, activity providers, and other independent suppliers.

We take reasonable care in selecting suppliers, but we are not liable for the acts, omissions, negligence, insolvency, or default of third-party suppliers.

Our liability is limited to the extent permitted by Cambodian law and is limited to the value of the services booked through us.

Feedback & Assistance

If you experience any difficulty during your holiday, or if any service does not meet your expectations, please contact us immediately.

Early notification gives us the best opportunity to resolve the issue during your trip. Complaints raised after departure may be more difficult to investigate.

Please send post-tour feedback or complaints in writing within 14 days of the end of the tour, including your booking reference and supporting details.

Governing Law

These Terms & Conditions are governed by the laws of the Kingdom of Cambodia.

Any dispute will first be addressed through friendly discussion. If it cannot be resolved, it will be subject to the applicable legal process in Cambodia.